Delete your Stratum account
Use either path below to request permanent deletion of your entire Stratum login and associated personal data. This is not temporary deactivation.
If you can sign in
- Open Settings → Account & Privacy on the web, or More → Account & privacy in the mobile app.
- Select Request account deletion and confirm.
If you cannot sign in or uninstalled the app
Email us from the address on the account. Include your company name so we can locate the correct tenant; do not include customer, job, password, or payment-card information.
Email a deletion requestWhat happens next
- We verify the request and complete account deletion within 7 days.
- If you own a shared company, we contact you to transfer ownership, resolve active billing, export data, or confirm company deletion.
- Deleting an account removes the login and associated personal data, except limited records we must retain for security, billing, fraud prevention, or legal obligations.
- You may cancel a pending in-app request before completion from the same Account & Privacy screen.
For full retention details, read the Stratum Privacy Policy.